• The license code will be emailed to the Google Drive account email provided during checkout after payment confirmation.

• Check your promotions and spam folders, as well, if you do not find the license code email in your inbox.

• The process is usually completed in a few minutes. (please allow 5-10min before sending a support request). 

• The license code is only valid for the Google Drive account email used during registration. 

• If you get an Activation code error it is because the Google account used is not correct or the code was not copied and pasted correctly. 

• The email is case sensitive so upper and lower case letters do matter.

• The current connected account is shown in the preferences menu.

• If you registered with the wrong email, please send us the correct account email and we will send you a new Activation Code.

Make sure you install and use the latest version

To make sure your setup is correct:

Select "Reset" from the overGrive preferences menu OR delete the following files from your local Google Drive folder and restart the program. (These files are hidden so use Ctrl+H to view in file browser)

.overgrive.cache

.overgrive.auth

You will find the setup screen again. Do the setup and click "Start Sync"

It does not download all the files again. It just "checks" every file and rebuilds the local cache file. It takes time, but no files will be downloaded if they exist already.

You have to wait for the sync to complete before making any changes.

Enter the license code if asked

• Currently you cannot sync two accounts at the same time. 

• You need to connect one account - sync, then connect the other and sync.

• You can also create another linux user and login to an other account to sync that users files. 

• The First Sync can take a very long time depending on the number of files you would like to sync. 

• The upload/download  speed is determined by Google. 

• overGrive can stop and start several times before complete. 

• If the first sync does not complete it will open the overGrive setup screen again on restart. You can simply select Start Sync again to continue the synchronization process.

• Just be patient and wait till the first sync is complete.

• After the first sync only changes are synced and things are significantly faster

• Simply drag the files and folders from the shared drives to your "My Drive" or create shortcuts in your "My Drive" via Google Drive online.

• This will not move the files, only create a shortcut to the files or folder.

• The shared files and folders will then sync with overGrive.

Note: Access to corporate shared drives depends on the permissions set for users.

• Simply drag the files and folders from the "Shared with me" to your "My Drive" or create shortcuts in your "My Drive" via Google Drive online.

• This will not move the files, only create a shortcut to the files or folder.

• The shared files and folders will then sync with overGrive.

The overGrive log file is in your user's home folder .overgrive.log (The file is hidden so use Ctrl+H to view in file browser)